Customer Support Agent with French

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Frenchspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Identify when the issue should be reassigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all jobrelated administrative forms

REQUIREMENTS:

• Native/fluent in French both oral and written. Fluent in English (at least B2 level)
• Minimum 1 year of experience in a Customer Support role at a contact centre
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time

OFFER:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday toSunday 7 AM 10 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation