Program Manager Credit Growth

About the Customer

Company is a top tier VC funded startup building an online wholesale marketplace for food and grocery targeted at wholesale buyers.

About the Role

Designation : Program Manager Credit Growth

Job Description:

Credit & Financial services are an integral part of Company operations. We help our customers

(kirana store owners) manage their working capital by providing working capital credit from third

party financial partners. We have multiple financial partners (NBFCs/Banks/Fintech platforms)

providing credit to retailers. Company helps facilitate retailer onboarding operations and

collections for these financial partners.

SME financial is a very challenging and interesting space. Indian SMEs are currently facing a

credit gap of around $390 bln. The biggest challenge facing banks and NBFCs in filling this credit gap is a lack of reliable data on which to underwrite credit risk. Company is solving this challenge by using its transaction data excellent operational capabilities and its deep understanding of retailers to create the industrys best credit business with a seamless experience for retailers and bestinclass operating cost and repayment rates.

The role of a Program Manager Credit Growth is critical to enable the next sprint of growth

phase that Company is heading towards. The candidate will be at the forefront of contributing

towards growing the credit business for Company across India.

We are looking for an individual with a strong ownership mindset for our credit team who can help we scale the credit product 10x . This person will be responsible for managing relationships with various stakeholders facilitating daily operations making decisions using data and becoming the voice of customers & giving inputs in creating new product enhancements. He/she will be a key person for driving our growth while keeping customer experience for their region at paramount importance.

The role will keep you at the center of problem solving for various parts of the customer journey

and would involve strong stakeholder management across various functions in the organization

like customer growth team in the cities last mile collections & customer support team. The

candidate will be the responsible for the specific metrics across the customer funnel & would be

required to come up with process & product initiatives to improve the same.

Key Responsibilities:

Strong data analysis skills & problem solving skills to unlock next set of growth for credit

business

Identify & analyze customer cohorts across various parts of customer funnel to develop

& prioritize short/long term process initiatives

Build strong partnerships with growth teams to strategise execute & track initiatives

Gather customer insights to work closely on new product initiatives in order to make

credit a seamless payment alternative for the customers

Keep the customer experience at the center of their action & act as PoC to guide the

credit operations team in delivering customer delight

Work Location:

Bangalore

Work Experience:

24 Years of experience

Background and Requirements

Job Requirements:

Basic qualifications:

Graduates with the 2 years experience working in growth functions for a startup

Ability to thrive in uncertainty highly focussed individual with the confidence to

collaborate with teams across functions

Proficient in data analysis using tools like MSExcel Google Sheets

Ability to work independently with a motivation to learn new skills & technologies

Good to have prior experience of working in growth functions at startups

Preferred qualifications:

Experience in financial services and business development/category management

including retail banking or fintech experience

We would like to hear from candidates who have the hunger to impact real lives and who can

match our high bar on Core Values that we live by.

Must have core values:

Customer Fanatics

Exercise Judgment

Bias for action

Pursue Excellence

Always hungry for more

Take ownership

Take risks fail fast fail safe

Think Long Term Focus on Impact

Humility

Build & lead happy teams

If you

can apply first principles thinking to solve problems

can envision a great future that you want to create

have the fire in your belly to get out of your cube and do something about your vision

and passion

want to work with some really smart people and still raise the bar for all of us

can have fun and help your colleagues have fun doing all of the above..