Senior Manager Operations

Job Description:

• To continuously evaluate store staff and market scenarios in terms of training requirements of
• the store and the need as per the market deliverables.
• To build a team of efficient and competent set of workers that meet and follow our standards in
• accordance to the Franchise needs. To help the Franchise around the Labour model as per the
• company norms.
• To ensure 100 % Operational Success in present stores
• To conduct potential market surveys for new stores by following the New Store Feasibility
• checklist as shared by the Management.
• To build and plan strategy for new stores in terms of Local Sales Marketing methods as per the
• Franchise needs.
• To take monthly meetings in the outlet which will be scheduled and noted to the Franchise.
• Franchise to help in the expenses incurred.
• To be a part of the monthly meetings and Quarterly Business Review and present the results of
• the Month / Quarter went by and a plan for the next Month / Quarter
• To discuss the monthly planner not including the unannounced visits so that the action plan of
• any shortfall is noted to the Franchise as well.
• Meeting with the Franchise on a fort nightly basis to download the observations (normal /
• critical) and the action plan made and implemented.
• To conduct regular Closed Visit in high volume stores to make sure the operations are well
• handled at peak hours.
• To check Employee files with regards to the Company standards.
• To help the Franchise Team understand the Ordering Trends and updating the Ordering
• Calculator time and by for making sure the Stores are not stocked out and at the same time.
• Production is also at ease in terms of their projections.
• To make sure that any Guest Concern raised at any of the Store is addressed to in 24 hours and
• closed with Guest Satisfied. The GCIR to be send to the Management.
• To be responsible for the maintenance of the following Licenses in the patch of stores handled
  • Food Safety and Standards Authority of India (FSSAI)
  • Police Licence
  • Fire NOC
  • Health & Trade Licence
  • Public Performance Licence
  • Department of Labour