Customer Service Specialist - English

About the job

BusinessChat is building a marketing automation software helping e-commerce grow their revenues over WhatsApp.

Backed by leading VCs in Saudi and Jordan, We are tapping into a billion-dollar industry. Equipped with talent and passion, we believe we can make a world-class product from Jordan.

Moto: Great People = Great Company

Join our team. Make us great!

What's the opportunity?

We are looking for a customer service specialist, the aim of the department is to help e-commerce managers generate more revenues through BusinessChat.

Customer service team responsibilities include onboarding new customers, proactively assuring optimal product utilization, in a timely manner supporting incoming requests, and building long-term relationships with High-Value customers.

Responsibilities:

- Improve customer service experience, create engaged customers, and facilitate organic growth

- Take ownership of customers' issues and follow problems through to resolution

- Establish clear client retention goals

- Assist customers with setting up and navigating programs or software

- Promote the value of the product

- Set a clear mission and deploy strategies focused toward that mission

- Adopt and comply with success procedures, policies, and standards

- Keep accurate records and document customer service/ success actions and discussions

Requirements and skills:

- At least 1 year of experience in customer service or sales departments preferably in the software, telecommunications, or major e-commerce player

- Proficiency in English

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills