Receptionist

Job Title : Receptionist

Location : Edinburgh 2 Freer Street

Contract Type : Permanent Full Time

Salary: 25000

Overview:

This is a fulltime role based in Edinburgh for a highprofile Client. We are looking for the most vibrant exciting enthusiastic candidate. We want team members to be outgoing customer focused always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a MultiSkilled Team in delivery an excellent customer experience whilst ensuring all services are delivered to contract and legal requirements.

Key responsibilities :

Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer Property & Facilities Team.

Guest check in and creating all guest/contractor passes

Support WSM in managing and prioritise workloads within the team to ensure achievement of service standards.

Maintain Office Security

Open up & alarm deactivation

Close up & alarm activation

Man door & intercom maintaining front door security 8am 7pm

Meeting and greeting clients

Daily meeting room booking services

Liase with EAs to ensure each meeting requirements are met

Supporting internal events including set up and derig

Arranging couriers

Action adhoc guest and employee requests

Support with meeting room set up and daily room checks

Managing stationary stock

Placing stationery and food orders for Regional Sites

Creating passes for new starters managing visitors and contractor passes process

Keeping the reception area tidy

Answering and forwarding phone calls

Screening phone calls

Sorting and distributing post

Maintaining front door security and reporting any suspicious activity

Putting through sales and/or assisting clients making orders

Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.

Adhoc events assistance

Experience and knowledge :

Excellent communication coaching and feedback skills.

Experience in a fastpaced environment

Proven experience in a customer service environment.

Contract management & negotiation skills.

PC literate and competent in all relevant MS applications i.e. Word Excel and PowerPoint

Key Skills:

Good Communicator

Client focused Skills

Able to work on own initiative or as team player

Adaptable to various duties of the post

Confident and courteous manner both in person and on the phone

Commitment to customer care

Cultural sensitivity and awareness