ESM Systems Engineer
Posted on :
26-05-2024
Employer Active
1 Vacancy
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Job Description
- Produce Enterprise-level support for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams. Own Root Cause Analysis and Problem Management for corporate Identity Management environment. Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application or system problems.
- Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
- Coordinate and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
- Experience with a customer service oriented company.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.
- The work environment will be 95% indoor and 5% outdoor.
- Perform additional duties as assigned.
Employment Type
Remote
Department / Functional Area
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