Commercial Manager
Posted on :
18-05-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
About the Client:
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Their telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Job Summary:
OpenLoop is looking for a Customer Success Specialist to join their team remotely or at their headquarter in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.
Responsibilities:
- Gather complex needs and align them with proper internal resources needed to power our partners care delivery systems
- Continuously improving existing processes to evolve our product and offerings
- Identifying gaps and training clinicians on various requirements needed to run our services
- Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
- Management of clinician scheduling and communication
- Implementing client and patient workflows into tech platforms spanning a variety of verticals
- Data entry and integrity
- Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications
- Improving team efficiency by creating optimum processes with technology and people
Requirements
- 1+ years of experience working on projects in a startup or healthcare environment required
- Proven capacity to learn new technologies for maximum project success
- Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 10PM-7AM
- Must be amenable to working in-office 4x a week
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
1+ years experience in a customer service role required 1+ years of remote work experience required
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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