Commercial Manager
نُشرت في :
18-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2465840
This is a remote position.
About the Client:
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Their telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Job Summary:
OpenLoop is looking for a Customer Success Specialist to join their team remotely or at their headquarter in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.
Responsibilities:
- Gather complex needs and align them with proper internal resources needed to power our partners care delivery systems
- Continuously improving existing processes to evolve our product and offerings
- Identifying gaps and training clinicians on various requirements needed to run our services
- Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
- Management of clinician scheduling and communication
- Implementing client and patient workflows into tech platforms spanning a variety of verticals
- Data entry and integrity
- Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications
- Improving team efficiency by creating optimum processes with technology and people
Requirements
- 1+ years of experience working on projects in a startup or healthcare environment required
- Proven capacity to learn new technologies for maximum project success
- Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 10PM-7AM
- Must be amenable to working in-office 4x a week
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
1+ years experience in a customer service role required 1+ years of remote work experience required
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
