Product Success Manager

Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain s roadways.

As a family run business and over 7 years under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services and vehicle management will allow them to reach heights they didn t even know possible, and we love being part of that journey!

Our significant growth has led us to invest further across the business to increase revenue, partnerships with our customers and in turn grow our product portfolio further. With this comes requirements for a Product Success Manager to join our Fueller family!

Reporting directly into the Head of Operations, this will be a key role within the business, being responsible for overseeing the development and management of both existing and potential new products. Whilst owning complete end to product development, from research to launch.

Alongside this, you will be extensively trained and supported to become an ambassador of The Fuel Store and what we can do for our clients.

Brief Overview:

Permanent Opportunity: Full Time

Basic Salary: 50,000 - 55,000 Dependent on experience

Location: Birmingham, B2 (Hybrid)

Requirements

• To be able to comfortably own end to end product development - Research to launch.
  
• Analyse data to recommend products and developments to current product set.
  
• Ability to define a clear strategy and vision for our products.
  
• The knowledge to detail a clear product roadmap outlining the timeline for product development, enhancements, and updates.
  
• Review & analyse commercial performance of current product set.
  
• Manage key stakeholder relationships.
  
• The ability to present and provide training material to multiple teams across both sales and operations.
  
• To liaise with suppliers and partners and being comfortable to be accountable with those relationships.
  
• The want, and desire to keep up to date with industry trends.
  
• To be able to find the perfect balance across customer needs and business goals.
  
• The confidence to actively seek out customer feedback and feel user satisfaction.
  

To have the ability to contribute to The Fuel Store s success, you will need:

• Experience of collaborating with senior stakeholders
  
• Line Management experience is desirable, however not essential.
  
• Around 3 years in a Product Manager position or similar.
  
• Strong MS office experience, PowerPoint, Word, Excel, Planner/products
  
• Presenting Comfortable delivering a presentation to stakeholder.
  
• An analytical thinker, with experience to demonstrate.
  
• Commercial awareness in relation to business objectives.
  
  

As well as having the right experience, a Fueller will have:

• Strong motivation to work in a fast-paced environment.
  
• Great aptitude for overcoming challenges by having a naturally inquisitive mind.
  
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY.
  
• Resilience and ability to focus on the detail but not forget the bigger picture.
  
• Ability to work hard as an individual but also bring value to the wider team.
  
• Excellent communicator and act as an ambassador for all stakeholders
  
• Ability to be logical when making decisions.
  
• Excellent organisation and time management
  

Benefits

• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  
• Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.
  
• Holiday Entitlement: You will be entitled to 25 days annual leave, plus all statutory holidays. An increase in personal holiday allowance with increased service, as well as your birthday off.
  
• Career Progression: We track all employees progression by creating personal development plans.
  
• Location: Based in Birmingham City Centre, with panoramic views from the office floor. We also offer hybrid working at the discretion of your line manager.
  
• Other benefits: Monthly employee awards, which would include a lunch provided. Have the last Friday of the month off*. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.
  

A little more for you to know...

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store s future. We will support you, nurture you, and give you the best platform to succeed we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin.