Desktop Support II

Job Description:

• Provides information technolgy (IT) support services to end users in support of institutional technology operation. Provides trainingy to end users.
• Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
• Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs
• Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services
• Ensures the adoption of campus-prescribed cybersecurity practices in all technology implemented within the school.
• Keeps updated on state of the art in computer, networking, and audio-visual technology.
• Serves as one primary point of contact for all IT-related issues within the School and the UW Veterinary Care Teaching Hospital, ensuring that help desk tickets are logged and responded to for each case.
• Working with the team's Cybersecurity Engineer and Systems Engineers, ensures newly configured equipment (and existing equipment requiring service) is configured according to protocols defined by them and by campus.