Client Success Manager

We are currently seeking a dedicated and experienced Client Success Manager to join our team As a Client Success Manager you will be responsible for building and maintaining strong relationships with our clients ensuring their satisfaction and success with our products or services

• Serve as the primary point of contact for assigned clients understanding their needs goals and challenges
• Develop a deep understanding of our products or services and how they can best meet client requirements
• Collaborate with crossfunctional teams to ensure seamless onboarding implementation and ongoing support for clients
• Proactively identify opportunities to enhance client satisfaction and drive the adoption of additional products or services
• Conduct regular checkins with clients to assess their satisfaction levels address any concerns and provide solutions
• Process milestones for the clients and Recruitment to work toward
• Facilitate between Client requests & our operation team
• Account Farming
• Promote the value of the service to existing Clients
• Upsell services to our existing clients
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

• Bachelors degree in business or a related field
• Experience in business consulting or HR consulting is a plus
• years of proven experience in a clientfacing role including years as an Account Manager or Customer Success Manager
• Experience in the GCC market is a must
• Strong interpersonal and communication skills with the ability to build rapport and trust with clients
• Excellent problemsolving and conflictresolution abilities
• Analytical mindset with the ability to leverage data to drive actionable insights
• Proficiency in CRM software and other relevant tools
• Selfmotivated and able to work independently as well as part of a team
• Exceptional organizational and time management skills

If you are a proactive and customerfocused professional with a passion for ensuring client success we would love to hear from you Please submit your resume outlining your relevant experience to this role

Remote Work

No