POS Systems Administrator

The POS Systems Administrator will manage the companys admissions and Sales Ticketing Systems.

RESPONSIBILITIES

• Perform System Administration for Observatory Admissions/Sales Ticketing Systems.
  
• Provide ongoing Level 1 and Level 2 software and support for the Observatory Ticketing platform
  
• Support multiple departments, including Admissions, Operations. Sales, and Accounting Departments.
  
• Escalate issues, both software and hardware, to appropriate vendor support
  
• Configurationand integrationof 3^rdparty travel partners.
  
• Creation and development of reports and dashboards.
  
• Integration of data into Salesforce.
  
• Software updates or upgrades to Ticketing System.
  
• Documentation of current and future SOPs and Procedures.
  
• Train key end users on Ticketing Applications as needed.
  
• Ability to work in an Agile Methodology
  

TECHNICALSKILLS

• Ticketing Software Platform Experience.
  
• SOX Compliance.
  
• Website, HTML, CSS knowledge and experience
  
• Basic SSRS, Sales Force, Power BI, or Reporting Equivalent Knowledge.
  
• Basic Microsoft SQL Server.
  
• Salesforce experience preferred.
  

ABILITIES

• Ability to develop effective relationships with business users, technical staff and executive management.
  
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
  
• Excellent written and oral communication skills with a strong work ethic, hands-on, with a customer service mentality.
  
• Communicate with internal/external clients in a calm, polite, respectful, and professional manner;
  
• Display strong project management skills completing assignments in a timely fashion;
  
• Exhibit strong analytical, troubleshooting, and organization skills with an attention to details;
  
• Able to work both independently, as a member of a team environment;
  
• Keep abreast of current and new technology system advances and their potential application to address user business requirements.
  

EDUCATION & EXPERIENCE

• Bachelor s degree in computer science, Information Systems, or related field.
  
• 5+ years of experience in software support and configuration.
  
• 2+ years of experience in Tourism/Attraction Industry, specifically Ticketing Software
  

BENEFITS

• Competitive base salary and bonus
  
• Health/Dental/Vision insurance
  
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
  
• Voluntary Enhanced LTD Program
  
• Voluntary Hospital, Accident, and Cancer Programs
  
• 401(k) with 100% match up to 5%
  
• Paid parental leave
  
• Pre-tax transit accounts
  
• Employee Assistance Program for emotional, financial, and legal support
  

WELL-BEING

• Generous paid time off
  
• Flex remote work time
  
• Flex Summer Fridays
  
• Employee engagement programs
  
• Volunteer time off
  
• Continuing education
  
• Complimentary gym membership and other wellness benefits