Application Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2 - 3 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas
- Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
- Continues development of application skills to ensure resilience in the support of all products
- Ensures coverage across the required core and out of hours, in line with agreements with customers
- Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
- Performs instrument training, configuration, and instrument commissioning for new installations
- Active member of the installations team supporting the process with setup, optimization, workflow, correlation, etc
- Ensures that all administration is completed in a timely and accurate manner, and guarantees the activity reporting at the CRM software and appropriate escalation of product issues to management center, and ensures that all administration is completed in a timely and accurate manner
- Performs corrective visits to sites as part of case escalation
- You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche
- Increase Customer Satisfaction levels
- Efficient cost management, contributing to the achievement of the profitability objectives
- Accountable for ensuring compliance’s rules & ethic code when working with Health Care Professional to strengthen the company’s image
- Participants build an extensive network within Roche and upskill themselves
- Best possible work environment is designed to foster participants' learning experience
- Participants will have access to senior leaders and will be assigned to a mentor to support their career journey
- Contributing to purpose driven projects and taking responsibilities from day 1
Employment Type
Full Time
