Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas
Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
Continues development of application skills to ensure resilience in the support of all products
Ensures coverage across the required core and out of hours, in line with agreements with customers
Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
Performs instrument training, configuration, and instrument commissioning for new installations
Active member of the installations team supporting the process with setup, optimization, workflow, correlation, etc
Ensures that all administration is completed in a timely and accurate manner, and guarantees the activity reporting at the CRM software and appropriate escalation of product issues to management center, and ensures that all administration is completed in a timely and accurate manner
Performs corrective visits to sites as part of case escalation
You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche
Increase Customer Satisfaction levels
Efficient cost management, contributing to the achievement of the profitability objectives
Accountable for ensuring compliance’s rules & ethic code when working with Health Care Professional to strengthen the company’s image
Participants build an extensive network within Roche and upskill themselves
Best possible work environment is designed to foster participants' learning experience
Participants will have access to senior leaders and will be assigned to a mentor to support their career journey
Contributing to purpose driven projects and taking responsibilities from day 1
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