DutchFlemish Customer Service Agent

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Your role

For the second largest energy producer and energy supplier on the Belgian market we are looking for a Customer Service Agent who speaks native or proficency Dutch (no accent), native or proficency French (no accent) and fluent As a Customer Care Agent you are responsible for delivering a high level of courteous and efficient customer service across multiple contact channels phone, mail, chats & social

Tasks

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

• To handle all the incoming questions and requests via telephone, e-mail and /or chat:

Inbound calls

• • Comparing tariffs Luminus & other suppliers

  • Assisting people in finalizing the details in the needed contract before becoming client of Luminus

  • Handling general sales questions, related to the website of Luminus or energy

  • Redirect questions to customer care service

Online chat

• Helping & advising new customers to calculate a price and giving them information that will help to sign a

Inbound Moves Calls

• • Comparing tariffs Luminus & other suppliers

  • Assisting clients in finalizing the details in the needed contract before becoming client of Luminus

  • Completing detailed information in the Database, like indexes, new address, and information for the new

  • Handling general move-related care questions, such as move-related invoicing matters

Outbound Moves call

• • Compare tariffs Luminus & other suppliers

  • Collect missing information for the move of an existing

Requirements

• Diploma of Secondary Education

• Contact center experience is an asset

• Strong communication skills (oral and written)

• Good listener

• Native or proficience Dutch, Native or proficience French and fluent English

Our offer

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

• Relocation Package

Location

Sofia (Bulgaria)