Dutch or Flemish Customer Service Agent

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Profile

• For one of the biggest energy suppliers in The Netherlands we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.
• In this job you will help clients with questions or problems through phone chat or email. These questions relate among other things to changes to customer data contracts and inquiries about invoices.

Tasks

The customer care agent will handle the entire part of customer service from A to Z to both current and potential new customers:

To handle all the incoming questions and requests via telephone email and /or chat regardinginvoicing and the dunning process payments (incl. dropping procedure of customers payment plans deferred payments and when to cancel costs tariff changes (incl. proposing a product change or a discount)

• To treat complains
• To do retention
• To increase client satisfaction while building and maintaining
• good and longterm customer relationships
• To handle move requests

Requirements

• Dutch or Flemish (C2) English (C1)
• MS Office skills
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking
• Responsibility integrity patience and willingness to learn
• Management and organisation competencies like proactivity and critical thinking
• Socialcommunicative competencies: teamwork customer orientation communication
• Intellectual competencies: empathy stress management and positive thinking
• Taskoriented competencies: quality of work flexibility sales ability and productivity

Our offer

• Paid training
• Fun peopleoriented call centre
• Marketbased basic salary
• Growth opportunities
• Relocation package available

Location

Sofia (Bulgaria)