Service Delivery Manager

Description:

Skylark Information Technologies Private Limited was established in 1993, Skylark is one of the leading award-winning System Integrated (SI) Company in By leveraging 26 years of experience in IT Services and strong experience in Digital Technology Solutions, thereby partnering with leading technology OEMs, Skylark offers Hybrid IT, Multi-Cloud Solutions, Enterprise Networking, Cybersecurity Solutions, IT Services and Block chain ; We havebranches in Chennai, Bangalore, Kochi, Hyderabad, Coimbatore, Mumbai, and

We are looking for a talented and passionate Business Development Manager to develop a company and customer Interested in generating opportunities and identify new markets and customer

Website:

Responsibilities:

• Maintain positive relationships with ;
  
• Identify customer needs and oversee service delivery within the business
  
• Lead the service delivery team, manage conflict, and ensure the teams processes and tasks are carried out
  
• Manage finances and
  
• Find ways to reduce costs without sacrificing customer
  
• Establish customer survey feedback mechanism and use the analysis to improve, and refine
  
• Resource planning and deployment for successful service
  
• Build partnerships and liaise with vendors as required to deliver service excellence
  

Requirements

Education:

Skill Set:

• ITIL Foundation
  
• Other IT Certifications
  
• Experience in customer service, leadership, and logistics is preferred
  
• Good computer skills and the ability to use ticketing tools and
  
• Strong customer service, project management, and quality control
  
• Good resource planning
  
• Keen sense of time management
  
• Excellent leadership and customer service
  
• Strong teamwork skills and attention to detail
  

Benefits

• National & Festival Holiday
  
• Medical Insurance
  
• Paid Leaves
  
• Awards & Rewards
  
• Career advancement learning opportunities
  
• Diversify & Inclusive Culture