Customer Service Team Lead for a Luxury Automotive Brand (Polish Speaker)

Ready to use your experience of being a Team Lead in Customer Service for our client that is insourcing their Customer Service Hub in Barcelona? In this position, you will be responsible for leading a team of Customer Service agents. As the Service Hub is being created, it is a position that requires a high level of flexibility and pro-activity. Your experience as a team lead will be highly valued in this environment where there is a focus on making sure customers are helped according to the highest standards.

Our client values inclusivity and diversity and focuses on creating an open and equal work environment. Sounds like the perfect job for you?! Then don t hesitate
to apply directly!

Tasks

Your responsibilities and impact as a Customer Service Team Lead will be:

• Leading a team of Customer Service representatives and acting as a link between agents and the operations management
• Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs)
• Providing reports on workload trends, backlogs, and propose staffing requirements
• Creating and maintaining a collaborative working environment
• Cooperating closely with other team leads to enable mutual learning and overcoming systematic quality problems
• Providing reports on workload trends, backlogs, and proposing staffing requirements

Requirements

Skills, qualifications, and interests you need to succeed in this role:

• 3+ years of applicable team lead experience in a contact center, ideally in the automotive sector
• Having people leadership skills, and the ability to inspire and develop teams
• Having excellent communication skills, both verbal and written
• Proficient in Polish and English (additional European language skills are a plus)
• Having a pro-active and well-structured working style
• Having a proactive and well-structured working style nts

Benefits

What s in it for you?

• Competitive salary
• Working in a fast paced and highly changeable environment
• Helping to create the Customer Service Hub of one of the world s leading luxury automotive brands
• Working in an inclusive, diverse, and international team
• Working in a fast-paced and highly changeable environment training months
• Non-hierarchical work environment
• Starting date: 15/02

Your future company

An innovative luxury automotive brand that is currently insourcing its Customer Service department. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on a big part of the European market.