FL-DCF-Orlando-ESS-Receptionist

DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or Creole, spoken and written, highly preferred

DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or Creole, spoken and written, highly preferred

Position: Pay Rate: NAhr / Vendor Rate: NAhr

Duties/Responsibilities include:

Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

Minimum Skill Requirement:
Ability to speak and understand English and High School diploma are required. Another requirement is the ability to stand for periods of time (amount varies), physical movement and consistently walking within the workspace for the various job duties.

Bi-lingual Spanish or Creole, both spoken and written are highly desired. Ability to type 20 words per minute is nice to have.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAbility to speak and understand EnglishRequired0High School DiplomaRequired0Ability to stand for periods of time, physical movement and consistently walking within workspaceRequired0Bi-lingual Spanish or Creole, spoken and writtenHighly desired0
Questions
No.QuestionQuestion1Your candidate's Mandatory Pay Rate for this requisition must be NA/hr. Vendor rate is NAhr. Do you accept this requirement?Question2Please list your candidate's email address.Question3Please list the city and state where your candidate currently resides.Question4How soon can your candidate start if selected for this opportunity?Question5Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?Question6If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?Question7If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company s/candidate s expense?Question8Is your candidate bi-lingual?