Conference & Event Agent - IHC S.p.A - Milan

Italian Hospitality Collection S.p.A. is a world-class hotel, resort and spa brand that boasts some of the most beautiful properties in Italy and offers rich, authentic experiences for passionate travelers seeking a true Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure. Our mission is to bring together excellent hotels, resorts and spas, so that together they constitute the best Italian hospitality brand in Europe.

The company continues to grow and is expanding its portfolio in Italy, which currently includes the following properties:

Chia Laguna Resort, Sardinia - with 425 rooms is a set of three hotels offering a variety of restaurants and bars, spas, extensive meeting facilities and boasts the most beautiful beaches in Sardinia: the 5-star Baia di Chia Resort Sardinia, part of the Curio Collection by Hilton, a brand that includes independent hotels and resorts, selected on the basis of their distinctive character; the 5-star luxury Hotel Laguna, which will welcome its guests in 2022 under the sign of Conrad Hotels & Resorts, a luxury brand for the first time in Italy, which offers a collection of hotels for refined travelers; and finally, particularly suitable for families with children, the Chia Laguna - Hotel Village, an oasis of tranquility surrounded by Mediterranean scrub gardens where children can run happily and carefree

Grotta Giusti Thermal & Spa Resort, Tuscany - 68 rooms, the largest underground thermal cave in Europe and a spa that allowed it to win a fifth star and enter the Marriott portfolio with the Autograph Collection Hotels brand.

Fonteverde Lifestyle & Thermal Spa Retreat, Tuscany - 78 rooms, a leading luxury spa and one of the most important destinations in Tuscany and is a member of the Leading Hotels of the World.

Bagni di Pisa Palace Thermal & Spa, Tuscany - 61 rooms, historic spa with natural warm waters and first-rate facilities and is a member of the Leading Hotels of the World.

Le Massif Hotel & Lodge, Valle D Aosta - 80 rooms, ski resort with a distinct chalet atmosphere in its design. Has La Lodge at the top of the mountain with restaurant and bar along with Kids Club. Affiliated with The Leading Hotels of the World.

OBJECTIVE OF THIS ROLE

• The Conference & Event Agent we are looking for, must be extremely organized and have good communication skills and ability to relate as well as perform with the operations team at property level.
  
• He/She will be focused on negotiation and conversion of incoming MICE opportunities. He/She is able to create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival.
  
• He/She must be able to set personal high standards.
  
• The successful candidate will demonstrate a clear commitment to the importance of the philosophy of the brand, strong written and oral communication skills, experience in negotiation of MICE business, event management, time management, project management and MICE sales.
  
• He/she will be able to strictly follow all company and Brand procedures and plans, in order to contribute to achieve and exceed revenue targets.
  
• He/She reports to the Director of S&M
  

CORE JOB RESPONSIBILITIES AND DUTIES

• Management of RFP s, following Company and Brand s standard & procedures.
  
• Planning and delivery of excellent C&E proposals customizing the offer according to the clients needs.
  
• Constant update on CRM with opportunities update, calls, account information, tasks, projects.
  
• Assure that PMS (Protel and OnQ) are properly and constantly updated with all info needed (rates, inventory, etc).
  
• Focus on own KPI conversion according to the goals given.
  
• Event Management from the first offer until the day of arrival of the client.
  
• Actively search of opportunities of new business for the property and cross-selling for IHC sister properties.
  
• Contribution with ideas to improve standards and new products and services offered.
  
• Participation to Sales & Commerciale internal meetings.
  
• Organization and follow up of site inspections, Fam Trips on Property when required.
  

Personality and skills

These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.

• Sets high personal performance standards.
  
• Plans organizes and uses a systematic approach to get things done.
  
• Manages own time effectively.
  
• Prioritizes actions and manages tasks through to completion.
  
• Pitches information at the appropriate level.
  
• Listens to the needs of others before contributing.
  
• Develops positive working relationships at all levels.
  
• Seeks innovative solutions.
  
• Constantly reviews in order to improve.
  
• Adapts quickly and positively to new situations.
  
• Continues to be productive in changing circumstances.
  
• Shows good listening skills and the ability to anticipate business needs.
  
• Is capable to read situation, to understand environments and respond accordingly
  

MANDATORY REQUIREMENTS

Listed below are the mandatory requirements recognized as minimum level to be short listed for this role.

• A minimum of 2 years in a sales or operations position within MICE segment, including:
  
• A minimum of 1 year in a reactive MICE sales role.
  
• A minimum of 1 year in an international hotel group
  
• Highly computer literate with excellent presentation skills (including power-point), confident use of all Microsoft Office tools.
  
• Native or fluent in Italian (written and spoken)
  
• Fluent in English (written and spoken)
  
• Additional language (French or German would be considered a plus)
  
• Confident use of PMS (Protel, OnQPM) and CRM (Zoho, Delphi)
  
• Must be EU Citizen or in possession of Italian work visa.