Beverage Manager

Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records

Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes Hotels services and products

Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

Organize the beverage system, direct and supervise employees working with beverages and evaluate the overall effectiveness of the system.

Plans and executes events in cooperation with PR, Sales & Marketing.

Proposes menus and wine recommendations to event organizers. Continuously develops his/her culinary and wine knowledge; conducts food and wine tastings for colleagues, instills excitement and passion for international cuisines and wines in his/her team.

Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification

Maintains an organized administration of departmental and personnel records, including rostering and leave planning.

Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook

Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited

Provides regular and fair performance feedback to employees, formally and informally as appropriate

Is seen as a hands-on leader, assists employees in crunch times; Walks the talk

Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply

Promotes and ensures a safe working environment

Performs pre- and post-service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers.

Is highly sensitive to guest preferences; ensures the department's guest history is up to date and relevant

Executes sales and marketing activities; conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market; submits recommendations to F&B management.

Assists in the management of the Hotel's wine list.

Ensures adherence to cashiering and control procedures; maintains a 'clean' POS database (link removed)>
Is proficient in the costing of menu and beverage list items including buffets; is able to determine and analyze gaps between actual and potential food & beverage costs as well operating expenses.

Manage the Club Operations in a structured and efficient manner by ensuring a seamless meeting experience for all members.

Being the one point of contact for all Club members requirements and providing customize experiences at the Club.

Ensures that the Club members information is updated on a regular basis.

Engages with Club members on a regular basis to ensure that the relationship with the Club Members strengthens.

IS creative in developing engaging events for the Club Members.

Performs any additional duties as assigned