SOTI MDM Engineering Lead

Position Name:SOTI MDM Engineering Lead

Responsibilities:

The ideal candidate should have the following

• Technical Skill as a Subject matter expert
• Team Player with Leadership qualities
• Project skills/time/ time sensitivity
• ITIL & Scrum Foundation

Qualifications:

• Experience managing MDM (Mobile Device Management) global infrastructure.
• Experience managing SOTI MobiControl MDM servers
• Experience with Zebra RF Devices, Pick,2Voice and Pick2Light
• Experience with Zebra specialty label printers
• Experience with Stay Linked servers
• Maintain, Manage, Update & Support the SOTI mobile device management solution (MDM) and connected devices
• Support the Design and the Architecture of the SOTI mobile device management platform with the Customer
• Support & Maintenance (including proactive checks, and compliance levels), configure and onboard new RF guns and thermal printers
• Add/remove the devices from the console including requesting and maintaining security service accounts required for all devices to operate
• Testing of the operating system; security upgrades (including Zebra & Lifeguard updates), firmware & drivers
• Deployment of the operating system; security upgrades, firmware (Post Testing) & drivers
• Troubleshoot devices-related end to end issapplicationsported backend applications & systems
• Support & Maintenance (preventative maintenance including proactive checks and compliance levels, spare kits, etc.) of specialty printers, drivers & the print queues
• Design, Architecture & Recommend Compliance Levels, Process & Roadmap for RF Devices, specialty printers
• Maintain N-1 currency and compliance for RF Devices, specialty printers & Pick2Voice devices including hot spares
• Maintain the physical asset inventory (including peripheral devices, maintaining spare RF and printer devices, ensuring working spares are always pre-configure,d, charged, tested regularly, etc., and readily available for use when required by the business), and publish reports
• Leverage the existing software & instance contracts and report/update for renewals
• Vendor coordination, management, and escalation support (RMA Repairs and Returns)
• Coordinate with the major incident management team for effective problem management and root cause analysis
• Create and maintain mand aster documentation repository, Runbooks, and Operating Manuals, including updates to disaster recovery and business continuity plans.
• Maintain support knowledge and continue the “train-the-trainer” approach to ensure knowledge is retained in case of support staff changes or additions
• Procurement of the hardware and software including the maintenance & support contracts for RF Devices, specialty printers & Pick2Voice devices
• Recommend & propose the best practices changes and the latest upgrades & support based upon the operational trends & capacity/utilization reports
• Maintenance & support of the middleware and e-servers and applications such as (Velocity Web, and Stay Linked)
• Set up and maiCentresregional labs in major Warehouse/Distribution Centres (i.e., Canada, US, UK, Belgium, Switzerland, Hong Kong, Jap, an) with test RF guns, docking stations, P2V devices, etc. These labs should be used by the Wtroubleshootam to test configurations/images and troubleshoot issues.
• Provide support for disaster recovery testing

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
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