Customer Service Agent in Lisbon (Flemish Speaker)

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital.

Tasks

Your responsibilities and impact as a Customer Service Agent will be:

• Helping clients with incoming issues
• Ensuring high-quality customer service
• Providing necessary information
• Reaching out proactively
• Recording data in the CRM system
• Improving customer satisfaction
• Accurate and efficient problem solving
• Being a real team player

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a high level of English (C1)
• Knowledge of the value and impact that a good customer experience can create
• Articulate & communicative
• Available for 1 year
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

Benefits

What s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) 2 options:

• Including free accommodation (shared flat, all bills included): 950 gross/month
• Excluding accommodation: 1240 gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?

• A colourful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Portugal or send us your CV to be considered for other projects or future opportunities.