CUSTOMER SERVICE OPERATIONS
Posted on :
09-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
09-11-2022
Job Description
Req ID : 1664498
- Defining customer service workflows.
- Writing and improving customer service processes.
- Collecting and analyzing customer service performance and delivery data, taking action regarding responses, and reporting to the organization.
- Measuring and improving overall customer experience levels.
- Specifying and building tools to improve the speed and quality of support.
- Onboarding and training new support team members.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
Employment Type
Full Time
Department / Functional Area
Key Skills
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