Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Fluent in German (B2 - C2)
Flexibility to work shifts
Previous customer service experience preferred
Responsibilities
Responding to customer queries by telephone, email and online chats in German Language
Create customer confidence and develop the appropriate solutions to increase customer satisfaction
Actively support the improvement of our customer service
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required
We are looking forward to hearing from you soon!
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Full Time