Customer Care Executive

Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.

As a Customer Service representative, you will be directly responsible for the on-time delivery of food from finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self starter who is looking for a job that has ample career advancement opportunities.

Responsibilities:

Actively monitoring orders placed via Deliveroo up to completion.

Answering inbound calls and chats from customers, riders, and restaurants.

Proactively liaising with riders and restaurants to ensure orders run smoothly.

Providing feedback to relevant departments to help improve our customer experience.

Investigating and resolving customer complaints and queries.

Responding to customer issues via email, phone and chat.

Execute service recovery initiatives to eliminate/lower customer churn.

Liaise with department managers in undertaking tasks relevant to current department needs (Customer Care Department).

Requirements

Qualifications / Requirements:

Excellent written and spoken English.

Excellent written and spoken Arabic.

Good knowledge of Kuwait is a plus.

Genuine passion for providing the highest level of customer service.

Ability to use multiple systems and multitask in a fast paced environment.

Able to effectively communicate to a wide range of people via chat, telephone, or email.

Ability to quickly assess a situation and problem solve to point of resolution.

Must be able to work evenings, weekends and late nights.

Benefits and Diversity:

25 days of Annual Holiday Leave

Work visa

Comprehensive medical insurance (for employee only)

Annual home flight tickets (for employee only)

Free Deliveroo Plus - Free delivery and access to special offers

Maternity & Paternity benefits

End of year parties & regular social events.