DSOM Customer Journe....
DSOM Customer Journey Lead
Posted on :
08-09-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1510860
- Works with business leaders and subject matter experts to explore and gather key requirements and objectives
- Navigates cross-functional needs and objectives to develop aligned viewpoints & outcomes
- Assembles appropriate stakeholders & teams to complete defined project/program outcomes efficiently & effectively
- Establishes and leads the overarching program governance with Executive Sponsors Communicates transparently, whether it be raising risks/challenges to senior leadership or ensuring the team knows what needs to get done
- Clears obstacles and impediments so that the team can achieve successful business outcomes
- Works with key stakeholders to achieve outcomes and key performance metrics
- Manages business cadence and operating rhythm; provides guidance to the Customer Success leadership team
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Helpdesk / Customer Service / Telecalling
Key Skills
- Customer Care
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