Customer Care Representative and Call Center Services
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Job Description
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Company Description
OTS EXPRESS is an established courier service provider licensed to operate by the Telecommunications Regulatory Commission in Jordan (TRC). Since 2009, we have been providing turnkey delivery, storage, and fulfillment services to key couriers, governmental entities, and global e-commerce players. Our services cover the entire territory of Jordan, including rural, remote, and border areas, and we currently handle about 15% of all international e-commerce parcels inbound to Jordan.
Role Description
This is a full-time on-site role located in Amman, Jordan for a Customer Care Representative and Call Center Services. The Customer Care Representative will be responsible for providing outstanding customer service to our clients. They will assist customers with inquiries, complaints, orders, and shipments, and provide solutions to any issues that arise. They will also operate our call center, which includes properly handling high inbound and outbound call volume with professionalism and efficiency.
Qualifications
- Excellent verbal and written communication skills in both Arabic and English.
- Good problem-solving and decision-making abilities.
- Ability to effectively use listening and questioning skills to offer solutions to the customer.
- Ability to remain calm and courteous with customers while handling complaints and other issues.
- Prior customer service experience in a call center or similar environment.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Good computer skills and experience with Microsoft Office Suite and other customer service management software.
- Bachelor's degree or diploma in any related field in Customer Service or a related field
- At least one year experience as a Customer Care Representative, Call center services, or relevant position.
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Employment Type
Full Time
