Customer Experience Supervisor
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Job Description
Leads a team of customer service representatives to ensure all customer needs and expectations are met
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Plans for having the right resources for business continuity
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Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
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Fulfillment of the daily activities (individuals or team activities), as well as the annual projects, according to the established performance level/SLA
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Building and maintaining partnership with stakeholders
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Builds and maintains partnership with the business stakeholders on operations and priorities; acts as the contact point for the stakeholders
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Organize and present in MOR meetings own teams KPIs. Assumes ownership and drive implementation of actions resulted from the meetings for the teams
Employment Type
Full Time
Department / Functional Area
Key Skills
