Customer Experience Supervisor
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Leads a team of customer service representatives to ensure all customer needs and expectations are met
.
Plans for having the right resources for business continuity
.
Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
.
Fulfillment of the daily activities (individuals or team activities), as well as the annual projects, according to the established performance level/SLA
.
Building and maintaining partnership with stakeholders
.
Builds and maintains partnership with the business stakeholders on operations and priorities; acts as the contact point for the stakeholders
.
Organize and present in MOR meetings own teams KPIs. Assumes ownership and drive implementation of actions resulted from the meetings for the teams
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
طاقم الطائرة / مضيف جوي / مضيف / مضيفة طيران
