Technology Onboarding Specialist

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

We are looking for aTechnology Onboarding Specialist tojoin ourTechnology & Sales Enablement team working within one of theConstructions Industriesnewly formed divisionsCustomer Solutions Growth Regions.

At Caterpillarwe are committedto ourcustomers whobuild a better more sustainable world with our productsservicesand solutions. We understand and show the value of why they should choose ideasand opportunities innovatingto discover the breakthroughs necessary for tomorrows growth. Through it all we are one team creating and delivering world-class productsservicesand solutions superior to the competition. Learn more about the Caterpillar Experience.

About Customer Solutions Growth Regions Division

This team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs byleveragingthe extensive range of offerings available today across products and services digital and technology rental and used and financing. The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers. This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of productservicesand technology.

Job Summary

Acts as a CAT Technology Onboarding Specialist within the Construction Industry-Customer Solutions Group. This role uses technical expertise to enhance safety and productivity across our customer sites focusing on production processes and application underpinned by cultural and operational change management.

Position supports both new and existing Construction Technologies driving customer success at the jobsite. It also provides recommendations to the Product Development team influencing product evolution based on market needs trends and key areas for continuous improvement.

Role will focus on driving technology adoption improving customer utilization (including grade and payload outcomes) and increasing VisionLink usage with a first-year target of 45% growth in adoption/utilization.

What You Will Do

• Provide product application expertise at point of sale and through onboarding/training for customers internal teams and dealer partners - covering applied technology job efficiency and safety.

• Conduct product performance studies and assess customer jobsite efficiency; collect product and customer requirements to create input for product improvement and new product introduction.

• Manage marketing technology tools/systems and collaborate with stakeholders to develop a product/technology roadmap to drive business growth.

• Support Sales teams by articulating value propositions and delivering customer-focused solutions using consultative/value selling.

• Build strong customer relationships gather feedback and drive actions that improve satisfaction and sustained technology usage.

• Supports the Southern Asia region (based in Singapore with regional responsibilities in Thailand and Indonesia).

• Scope is consistent across supported locations and requires approximately 60% regional travel.

• Supports Caterpillar technologies (existing and new solutions) with a balanced 50:50 focus between solution design/definition and execution (onboarding training field adoption).
  

What You Have

• Customer Focus: Knowledge of values and practices that prioritize customer needs and satisfaction and the ability to translate this into tailored solutions.

• Service Excellence: Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.

• Effective Communication: Ability to clearly convey receive and interpret information using appropriate communication methods.

• Problem Solving: High level of initiative open-mindedness and intercultural competence to create a team atmosphere. Knowledge of tools and techniques to identify anticipate and resolve organizational or operational issues.

• Relationship Management: Ability to build and maintain strong working relationships with customers suppliers and colleagues.

• Technical Excellence: Applies procedures/technologies to resolve technical issues; provides practical solutions and builds technical knowledge continuously.

• Products & Services: Explains product status delivery alternatives and updates; understands how products/services are sold and delivered.

• Decision Making & Critical Thinking: Organizes relevant data and ideas; prioritizes concerns; evaluates alternatives and risk/benefit tradeoffs.

Top Candidate Will Also Have

• Bachelors degree preferably in Engineering or Technology.

• Prior experience with technology applied to the construction industry including familiarity with digital tools for improving operational and production processes.

• Extensive knowledge of the regions construction market and other major industries in the region.

• Strong knowledge of Caterpillar technologies fleet management systems and application across all construction sites.

• Experience in machine operation and production processes.

• Experience in practical training or coaching.

• Strong communication skills.

Additional Information

• This position requires working onsite (including at various customer operations) five days a week.

• This position requires above-average commitment and willingness to travel at least 60% of the time.

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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