TechOps, AI Operations & Automation Specialist

Get to Know the Team

Our team builds and operates automation that improves how work gets done across the business. We focus on reducing manual effort improving reliability and scaling workflows through AI-powered tools chatbots system integrations and engineering automation.

We work across the full lifecycle of automation from design to production support and continuous improvement. Because we embed these automations in daily operations we also place emphasis on observability incident response and operational resilience.

Get to Know the Role

As an AI Operations and Automation Specialist you will design build and support automation that streamlines internal workflows and improves team efficiency. You will combine hands-on automation engineering with operational ownership giving you end-to-end responsibility from development through production support.

You will work with AI/LLM platforms chatbot and integration frameworks CI/CD pipelines and observability tools to deliver reliable automation. You will also help manage incidents troubleshoot issues and strengthen the teams operating processes through better tooling documentation and continuous improvement. You will report to the Tech Support Engineering Manager and onsite in the Jakarta office based.

The Critical Tasks You Will Perform

• Develop automation for internal workflows using AI/LLM platforms chatbot tools and integration frameworks.
• Ensure automation is secure scalable reliable and aligned with engineering and compliance standards.
• Maintain troubleshoot automation code repositories merge requests and CI/CD pipelines in GitLab.
• Improve existing automation by maintaining refactoring and hardening solutions over time.
• Assessment investigate and resolve incidents affecting automations and related services including participation in war-room calls when needed.
• Communicate incident status impact and recovery progress clearly to stakeholders while coordinating across all kinds of teams.
• Use tools such as Elasticsearch Kibana Datadog and other observability platforms to monitor automation health investigate failures and identify root causes.
• Maintain SOPs runbooks and operational documentation for automation support and incident handling.
• Contribute actively to Agile/Scrum ceremonies including sprint planning stand-ups backlog refinement reviews and retrospectives.
• Identify opportunities to improve workflows reduce manual effort and strengthen operational reliability through code and automation.

Qualifications :

What Essential Skills You Will Need

• 3 years of experience in automation engineering software engineering platform engineering or a related technical role.
• Hands-on experience with GitLab including repositories merge requests pipelines CI/CD and basic platform troubleshooting.
• Working knowledge of Agile ways of working including sprint planning daily stand-ups backlog refinement sprint reviews/demos and retrospectives.
• Experience following an incident management process including assessment war-room participation status communication and post-incident follow-up.
• Familiarity with AI/LLM platforms such as Claude ChatGPT or similar automation platforms to develop workflow automation.
• Experience with Atlassian Forge Slack-Bolt workflows and chatbot integration frameworks.
• Knowledge of observability and monitoring tools such as Elasticsearch Kibana Datadog or similar platforms.
• Expert in pattern recognition and root cause analysis.
• Scripting and automation experience in Python.
• Daily working fluency with Jira Confluence and Slack.
• Experience deploying and operating chatbots automation or integration applications in production.
• Understanding of SLA management incident impact and breach analysis.
• Exposure to Dynamics 365 or similar ticketing systems for escalation workflows is beneficial.
• Experience building automation on workflow platforms such as n8n Workato or serverless integration frameworks is an advantage.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time