Store Operations Executive

Responsibilities

• Manage day-to-day operations of multiple e-commerce stores ensuring optimal store condition and adherence to merchandising standards.

• Coordinate with the Account Executive to set up pricing for new SKUs and ensure all product information is accurate and up to date.

• Support the Account Executive team in planning and executing promotions (flash sales discounts bundles gimmicks) across various e-commerce platforms.

• Stay updated on current platform campaigns tools and policies and proactively propose relevant campaign participation opportunities.

• Monitor store performance daily (traffic conversion rating reviews penalties etc.) and take action to maintain store stability and reputation.

• Coordinate with internal teams (sales marketing design warehouse) to ensure smooth execution of operations and campaigns.

• Prepare regular reports and insights related to store performance and campaign results as needed.

Requirements

• Minimum Diploma or Bachelors Degree in Business Marketing Communications or a related field.

• 13 years of experience in e-commerce operations marketplace management or a similar role; e-commerce experience is mandatory.

• Strong sales negotiation and presentation skills with a proven ability to drive store performance and revenue.

• Excellent interpersonal and communication skills both written and verbal.

• Proven ability to build and maintain strong professional relationships with clients principals and internal stakeholders.

• Familiarity with major e-commerce platforms/marketplaces (e.g. Shopee Tokopedia TikTok Shop Lazada) is a strong advantage.

• Proficient in using basic office tools (Excel/Google Sheets email communication tools) for reporting and coordination.

• Detail-oriented proactive and able to work in a fast-paced target-driven environment.