IT Executive

Get to know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive personalised and reliable IT experiences that help Grabbers do their best work.

Get to know the Role

The EUC Specialist is a role responsible for owning defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams identify recurring user pain points and drive service improvements through data documentation automation and close collaboration with internal teams and managed service partners. You will report to the Senior Country IT Manager. This is an onsite role based in Yogyakarta

The Critical Tasks You Will Perform

• Own day-to-day EUC operations for the assigned site or country ensuring reliable support and service quality.
• Manage vendor escalations monitor performance and ensure timely corrective actions.
• Create and improve SOPs user guides records and knowledge-base content.
• Collaborate with GTS teams and stakeholders to resolve issues and improve end-user services.
• Support compliance and operational improvement initiatives through accurate asset management automation reporting AI tools and process standardisation.

Qualifications :

What Essential Skills You Will Need

• 3 years of experience in IT operations service desk workplace technology or a related field.
• Able to manage operational tasks and projects from start to finish.
• Strong analytical problem-solving communication and stakeholder management skills.
• Experience with IT service management asset management endpoint tools cloud applications or workplace platforms such as Google Workspace Jamf or Omnissa Workspace ONE.
• Comfortable in a fast-paced environment with experience in process improvement SOP creation automation dashboards or AI-assisted support while maintaining security accuracy and service quality.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time