Telecaller
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Monthly Salary:
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Job Summary
Key Responsibilities
Outbound Calling: Proactively calling prospective or existing customers to promote products services or renewals.
Inbound Calling: Handling incoming customer queries addressing complaints and providing solutions as noted on .
Sales & Lead Gen: Persuading customers to purchase products or services and generating qualified leads say.
Data Management: Updating and maintaining accurate records of client interactions contact details and account updates in CRM software.
Query Resolution: Identifying customer needs and addressing their issues efficiently.
Following Scripts: Utilizing provided scripts to communicate product features benefits and pricing accurately.
Required Skills and Qualifications
Education: High school diploma or equivalent is usually required; a Bachelors degree may be preferred.
Communication: Exceptional verbal communication skills in the required language(s) and active listening abilities.
Interpersonal Skills: Strong negotiation persuasion and customer service skills.
Technical Proficiency: Ability to use CRM software Microsoft Office Suite and manage phone systems.
Results-Oriented: Ability to work under pressure to meet daily/monthly targets.
Experience: Previous experience in telecalling telesales or customer service is often preferred but freshers can apply for many roles.
SAKSHI SAHU
Required Skills:
Exceptional verbal communication skillsActive listening abilitiesStrong negotiation persuasion and customer service skillsAbility to use CRM softwareMicrosoft Office Suite proficiencyPhone system management
