Technical Onboarding Manager

Customer Onboarding Leadership

• Own the end-to-end customer onboarding lifecycle from contract handover through production go-live.
  
• Conduct onboarding kickoff meetings.
  
• Define onboarding plans milestones dependencies and timelines.
  
• Drive onboarding projects to completion while ensuring customer satisfaction.
  
• Serve as the primary customer contact during implementation.
  

Stakeholder Coordination

• Coordinate activities across:
  

• Customer stakeholders
  
• Site operations teams
  
• SCADA teams
  
• Internal onboarding engineers
  
• Product teams
  
• Development teams
  
• Customer Success teams
  

• Ensure all parties remain aligned on project objectives timelines and deliverables.
  
• Manage escalations and remove delivery roadblocks.
  

Technical Oversight

Maintain sufficient technical understanding to:

• Understand Solar Wind BESS and Hybrid plant architectures.
  
• Interpret Single Line Diagrams (SLDs).
  
• Understand data acquisition methods including:
  OPC UA OPC DA MQTT SFTP APIs Modbus
  
• Review onboarding approaches and integration plans.
  
• Assess onboarding risks and dependencies.
  
• Facilitate discussions between customers and technical teams.
  
• Ensure technical issues are tracked and resolved appropriately.
  

Note: This role is not expected to perform hands-on configuration coding protocol setup or integration activities.

Governance & Delivery Management

• Ensure onboarding activities align with Statements of Work (SOWs).
  
• Monitor project progress and delivery risks.
  
• Track onboarding KPIs and milestones.
  
• Provide regular status reporting to customers and leadership.
  
• Ensure documentation and onboarding records are maintained.
  

Validation & Handover

• Coordinate validation activities between customers and technical teams.
  
• Ensure customer acceptance criteria are met.
  
• Obtain customer sign-off.
  
• Manage transition to Customer Success and Support teams.
  
• Notify Finance and commercial teams upon onboarding completion for billing activation.
  

Requirements

• 10 years in renewable energy operations customer onboarding implementation management project delivery customer success or related functions.
  
• Experience working with:
  

• Solar PV plants
  
• Wind farms
  
• Battery Energy Storage Systems (BESS)
  
• Hybrid energy systems
  

• Experience managing SaaS SCADA Industrial IoT or enterprise software deployments.
  
• Experience managing customer-facing implementation projects.