Technical Account Manager
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
About Technical Account Manager role: The Technical Account Manager serves as the technical owner accountable for driving proactive technical health and removing barriers to ensure success resulting in value realization for our customers. TAM has relationship leadership and project management skills working with diverse customer and internal team members from practitioners to senior leadership. TAM thinks strategically across business and technical objectives helping customers maximise value from their product investment. This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the companys product to the client. A TAM Leads outstanding client engagement as the technical executive point of contact throughout the customers solution lifecycle. Guides and supports customers strategy with Solutions via mutual action plans with clear outcomes. Provides proactive technical leadership personalized knowledge sharing and business-critical insights across people processes and technology. Assesses strategic Customer technical risks and opportunities and coordinates extended team to build and drive Ultimate Success plans. Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customers instances. Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment facilitating and reporting on overall engagement status and outcomes. Supervises the management of technical critical issues and customer concerns. Advocates for Customer across internal teams. Optimizes clients product investment. Drives innovation roadmap influence standard methodologies and process improvement back into the ecosystem. Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution multi-discipline engagements. Works hands on with internal Customer Success Management Managed Services Engineering TechOps Product Management Support and the Consulting practice and third-party partners in support of customers technical success. Makes recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations. Mentors immediate team members as needed. What you need to be a TAM: A proven track record in a similar role within the Information Technology sector Bachelors degree or equivalent experience in Computer Science Information Technology or a related field; advanced degree preferred Outstanding communication
Skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
Demonstrated experience in managing large-scale multi-solution and multi- discipline engagements
Strong understanding of products and services with the ability to determine how they can be successfully implemented within a customers environment.
Hands-on experience on at least one DX product if not Multiple products experience preferred.
Ability to thrive in a fast-paced environment with strict adherence to timelines.
Experience collaborating with cross-functional teams and global collaborators.
Strong problem-solving skills with a focus on flawless execution and delivering world- class customer experiences.
Experience with cloud technologies enterprise software and digital transformation initiatives.
Ambitious approach with a dedication to continuous learning and improvement.
Ability to mentor and lead teams to ensure collaborative success and innovation.
Travel when permitted to client locations (approximately 10-25 percent)!
