Technical Account Manager – Cloud
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Job Summary
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
The Opportunity:
We are seeking a customer-focused TechnicalAccountManager (TAM)to drive adoption value realization and long-termsuccessfor enterprise customersleveragingour cloud data protection platform.
The TAM acts as aprimary technical advisor and strategic partner ensuring customers achieve their desired outcomes across backup disaster recovery security and compliance in multi-cloud environments (AWS Azure GCP).
This role goes beyond reactive support by combiningtechnical expertise customer engagement and proactive risk management to improve platform usage retention and expansion.
Who you are
Serve as thedesignated technical point of contactfor assigned Enterprise and Premier customers.
Build deep trusted relationships with customer stakeholders (engineering operations security and leadership).
Understand customer business goals and align platform capabilities to drive measurable outcomes.
Driveonboarding adoption and ongoing optimizationof backup and disaster recovery solutions.
Conductregular health checks service reviews and success planning sessions.
Identifyopportunities to improvecoverage performance cost efficiency andresilienceposture.
Track and report on customer success metrics (usage SLA adherence risk posture).
Act as asubject matter expertin cloud backup disaster recovery and cyber resilience.
Owncritical customer escalations ensuring timely communication and resolution.
Coordinate with Support Engineering and Product teams to drive issues to closure.
Lead orparticipateinpost-incident reviews (RCA)and ensure preventive actions are implemented.
Advocate for customers by providing structured feedback to Product and Engineering teams.
Develop reusable assets (playbooks guides automation recommendations).
Help customers improve operational maturity throughautomation and self-service.
What youll be doing...
5 years of experience incloud data protection or customer-facing technical roles(e.g. Support TAM Solutions Engineer).
Strong expertise in:
AWS Azure or GCP (IAM compute storage networking)
Backup and Disaster Recovery concepts
Experience managingenterprise customers or strategic accounts.
Proven ability totranslate technical capabilities into business value.
Strong communication and stakeholder management skills.
Experience inincident management and escalation handling.
Preferred Qualifications
Experience inTechnical Account Management (TAM) Customer Success or Professional Services.
Familiarity withdata protection platforms ( Commvault).
Knowledge of:
Security & compliance (e.g. ransomware protection data governance)
Infrastructure as Code (Terraform)
Automation/scripting (Python APIs)
Cloud certifications (AWS/GCP/Azure Associate or Professional).
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
Manager
