Team Manager Customer Experience

Alorica

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But thats just a very technical way of saying what we really do which is to make lives betterone interaction at a time.

100000 strong and dedicated to delivering insanely great customer experiences to people across the globe. Its our privilege to partner with the worlds largest and most respected brandsembracing every day and every challenge with Passion Performance and Possibilities.

The worlds largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide Including:

4 of the top 5 wireless providers
4 of the top 8 healthcare companies on the Fortune 500
4 of the top 10 banks on the Fortune 500
5 of the worlds largest retailers
4 of the top 10 largest car manufacturers
10 of the top 20 regulated utility companies
3 of the 5 largest technology companies

Responsibilities

Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research Diagnose troubleshoot and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

Qualifications

Must be from international voice back-ground with Retail experience preferred.
Min 1 years of experience in the role
Work from office only and rotational shifts
Prior experience in managing mid-size operations unit (100-200 employees)
Overall 10 years of work experience in BPO industry
Excellent communication (both written and skills) strong business acumen.
Excellent knowledge in building content reports etc. using MS PowerPoint MS Excel
Strong presentation skills (leadership presentation)

Required Experience:

Manager

Description About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But thats just a very technical way of saying what we really do which is to make lives betterone interaction at a time. 100000 s...