Support Engineer I

Tekwissen India

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer I
Location: Chennai
Job Type: Contract
Duration: 8 Months
Work Type: Onsite

Job Description:

The Top Key Resposibilities:

Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java python or shell scripts and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over-active support issues and creating a team specific knowledge base and skill set

Leadership Principles:

Insist on the Highest Standards
Deliver Results
Ownership
Earn Trust
Learn and Be Curious
Bias for Action

Mandatory Requirements:

2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages

Preferred skills:

Knowledge in AWS Technologies and Artificial Intelligence
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON

Education or Certification:

Engineering

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale ...