Sr. FinOps Analyst, Digital and Emerging Collections

GAR (Global Accts Rec) is looking for a proactive customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst you will support Amazons customers to resolve billing issues reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated be a quick learner have strong ownership and earn trust with our customers to facilitate timely payment.

Understanding of Accounts Receivables process.
Should be flexible for Night Shift.
The role requires to work from office 5 days weekly.
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing Finance Legal Tax Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
Meet the monthly productivity goals.
Reconcile complex accounts and have excellent attention to detail.
Key job responsibilities

Reconcile complex accounts and have excellent attention to detail.
Understanding of Accounts Receivables process.
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared.
Collaborate with various stakeholders (Billing Finance Legal Tax Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally.
Monitor high-risk accounts and ensure timely escalation of challenges to management.
Continually look at ways to improve the customer experience.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
Meet the monthly productivity goals.
Reconcile complex accounts and have excellent attention to detail.
Internal job description

Understanding of Accounts Receivables process.
Should be flexible for Night Shift.
The role requires to work from office 5 days weekly.
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing Finance Legal Tax Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
Meet the monthly productivity goals.
Reconcile complex accounts and have excellent attention to detail.
Loop competencies
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Basic qualifications

- Bachelors degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications

- Bachelors degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications

- 3 years of finance operations/shared services accounts payable account receivable (collections) or general ledger experience

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