Chit Scheme Promotion Sr. Executive & Executive

JOB PURPOSE

To promote and grow the company’s jewellery chit schemes by acquiring new subscribers through showroom field and

referral-based marketing initiatives while ensuring timely collection follow-ups customer retention and excellent service

support to existing chit members. The role is responsible for driving subscription growth improving collection efficiency and

strengthening customer relationships to support the organization’s retail sales objectives.

SCOPE / MAIN FEATURES

1. New Subscriber Acquisition

Achieve monthly and quarterly chit subscription targets assigned by the Chit Manager.

Generate new leads through showroom walk-ins local market activities field visits referrals and community

networks.

Promote jewellery chit schemes to prospective customers and convert inquiries into active subscriptions.

Conduct promotional campaigns customer outreach programs and local marketing activities to increase enrolments.

2. Showroom & Field Promotion

Coordinate with showroom sales teams to identify and convert jewellery customers into chit subscribers.

Support in-store promotions exhibitions events and festive campaigns to enhance chit scheme awareness.

Build relationships with local influencers resident associations small business owners and referral partners to

generate quality leads.

3. Collection Follow-up & Recovery

Monitor installment due dates and ensure timely collection from existing chit subscribers.

Conduct regular telephonic digital and field follow-ups for overdue or pending installments.

Resolve collection-related issues and maintain a healthy collection efficiency ratio.

Escalate long-outstanding accounts to the Chit Manager with recommended recovery actions.

4. Customer Relationship & Service

Ensure accurate customer onboarding KYC documentation and subscription processing.

Maintain regular engagement with subscribers through reminders updates and personalized service.

Address customer queries related to chit schemes installment schedules maturity and redemption.

Support customer retention initiatives and renewal of matured chit subscriptions.

5. Reporting & Compliance

Maintain daily records of leads generated subscriptions achieved collections received and follow-up status.

Submit daily weekly and monthly MIS reports to the Chit Manager.

Ensure compliance with company policies documentation standards and regulatory requirements.

Maintain confidentiality and accuracy of customer and financial records.