Sr. Customer Success Manager

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

TheSeniorCustomer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical irreplaceable part of our clientstalent acquisition strategy.  
  
You willpartner closely withAccount Managersto ensure LinkedIn Customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talentadvisorto assigned accounts to support effective onboarding and complex implementation of productsfor ourexisting customers.  

At LinkedIn we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option meaning you can both work from home and commute to a LinkedIn office depending on whats best for you and when it is important for your team to be together.  
  
Responsibilities   

• Partner with the account teamon prioritized accountsin order todrive overall customer adoption enhance customer success and mitigate customer churn risk   
• Agree on business objectives and goals withcustomersandbuild measurable success plans set the cadence of communication to deliver ROI and operational reviews.   
• Ensure success by setting goals that result in customers fluency in product functionality andunderstanding of how to leverage that solution to meet their objectives   
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success   
• Analyze engagement metrics to identify and provide product education and ongoing onboarding needs driving best practice usage of the Learning Center   
• Act as a trusted advisor to customer management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities leading to full business value   
• Maintain adeepunderstanding ofLinkedInproducts and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific businessneeds   
• Document all communication with accounts accurately and in a timely manner via system tools.   
• Interpret customer insights to drive change in product and act as the voice of the customer to the Product team   
• Provide strategic advice to help drive product adoption and map solutions to existing customer workflows   
• Celebrate customer wins when customers are realizing successthrough the use ofLinkedIns products and solutions   
• Act as a change agent for internal (systems & process) and external (product & workflow) changemanagement   

Qualifications :

Basic Qualifications:   

• 5 years ofexperience in ConsultingCustomer Success Account Management Customer Education/TrainingSales Project Management Talent Management  

Preferred Qualifications:   

• BS/BA degree from a4-yearcollege or university   
• RecruitingLearning Human Capital Management orother applicable experience   
• Demonstrates an innate curiosity and growth mindset  
• Strongverbal and written communication skills and technical aptitude   
• Excellent organizational project management and change management skills    
• Demonstrated experience in understanding and aligning to customer objectives building relationships across multiple stakeholders to drive value   
• Experience analyzing data trends and client information to build actionable strategy and identify product or service growth opportunities   
• Proficient in CRM (Dynamics) & Microsoft Office (Outlook Excel Word and PowerPoint)   
• Excellent interpersonalskillswith the ability to build authentic business relationships and deal effectivelywith relational challenges as they come up 

Suggested Skills 

• Analytical Skills 
• Communication  
• Training delivery  
• AI Fluency 

Additional Information :

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: Work :

No

Employment Type :

Full-time