Must have skills - 2 skills which are non-negotiable
SIAM / ITSM
Desirable skills - 1 skill which is nice to have
SIAM
Infosys role
Senior Consultant/Lead Consultant
Desired experience range
10-14years
Location(s) where this position can work out of
Bangalore/Pune/Hyd/Chennai
Does this position require working from client office all or some days in the week If yes pls provide details
To be filled-if have details
Is remote working allowed
Hybrid
Any additional things to be checked
24/7 rotational shifts
Responsibilities and JD in brief along with additional criteria to be considered (if any):
Key Role & Responsibilities
(ITSM Process Manager)
Responsible to drive seamless CFS ITSM process governance and management for global clients spanning across varied industry verticals geographies. Lead a team of min 5-10 ITSM process managers
Act as a focal point for the respective process and ensure adherence and compliance to the CFS ITSM process by all teams groups and stakeholders involved
Drive seamless CFS ITSM process governance collaborating with all technical teams groups and stakeholders involved in process execution operations
Facilitate periodic review meetings with client stakeholders to showcase CFS ITSM process performance as per agreed frequency
Collaborate coordinate with customer suppliers third party vendors and escalate as appropriate incase of significant delays SLA breaches etc
Drive continuous service improvements (CSI) initiatives to uplift the process performance and ensure seamless process execution
Generate and publish the ITSM reports dashboards for the respective process with client IT and business stakeholders
Drive innovations to modernize the process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
Responsible to spearhead cross functional services (CFS) IT service management (ITSM) engagements for global clients spanning across varied industry verticals geographies. Lead a team of min 5-10 ITSM process managers
Act as a single point of contact for customers and accountable for seamless delivery operations for CFS ITSM scope of work
Liase with customer internal and external stakeholders to successfully drive transition transformation and steady state (BAU) operations as part of the engagement.
Mandatory
Skills & Relevant Experience
Prior experience in ITSM process governance roles (Core ITSM processes) for global clients
Good knowledge of ITIL 4 practices ITIL V3 process lifecycle operations delivery
Good interpersonal skills and client stakeholder management
Professional
Certifications
ITIL Intermediate Expert Certified
SIAM Foundation
Market leading ITSM product related certifications (if any)
Evaluation
Criteria
Prior experience in ITSM process governance roles operations
Good knowledge on ITIL best practices
Good communication skills stakeholder & vendor management in multi-vendor evironment
Client facing role and collaboration
Key Role & Responsibilities
(SIAM Lead Offshore SIAM Delivery-Focused / Tactical and Operational Role)
Liase with onsite SIAM lead internal and external stakeholders to successfully SIAM transformations steady state (BAU) operations as part of the engagement SIAM services in scope
Manage SIAM BAU team process managers to drive operational execution across all SIAM functions services in scope
Collaborate coordinate with all teams third party vendors and escalate as appropriate in case of significant delays SLA breaches etc
Generate and publish SIAM reports dashboards for the in scope SIAM process with client IT and business stakeholders as per agreed frequency
Establish weekly cadence schedule and conduct service level review and governance meetings with key client stakeholders
Spearhead implementation innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
Ensure that the client is periodically updated informed on latest technology trends product and platform details liaising with internal teams stakeholders for seamless adoption and implementation
Account mining proactively identify and explore upstream downstream new business opportunities within the client management and add revenue growth.
Mandatory
Skills & Relevant Experience
Prior experience in leading SIAM engagements delivery for global clients industry-agnostic
Good knowledge of SIAM governance framework operating model
Good interpersonal skills and client stakeholder management
Professional
Certifications
SIAM Foundation Professional Certified
ITIL V3 Expert Certified
Market leading ITSM product related certifications (if any)
Evaluation
Criteria
Prior experience in SIAM process governance roles BAU operations
Good knowledge on SIAM best practices
Good communication skills stakeholder & vendor management in multi-vendor environment
Client facing role and collaboration
REQUIREMENT TEMPLATE SIAM No. of positions 2 Account Name KB Metsa Service Line SIAM SL Must have skills - 2 skills which are non-negotiable SIAM / ITSM Desirable skills - 1 skill which is nice to have SIAM Infosys role Senior C...
REQUIREMENT TEMPLATE SIAM
No. of positions
2
Account Name
KB Metsa
Service Line
SIAM SL
Must have skills - 2 skills which are non-negotiable
SIAM / ITSM
Desirable skills - 1 skill which is nice to have
SIAM
Infosys role
Senior Consultant/Lead Consultant
Desired experience range
10-14years
Location(s) where this position can work out of
Bangalore/Pune/Hyd/Chennai
Does this position require working from client office all or some days in the week If yes pls provide details
To be filled-if have details
Is remote working allowed
Hybrid
Any additional things to be checked
24/7 rotational shifts
Responsibilities and JD in brief along with additional criteria to be considered (if any):
Key Role & Responsibilities
(ITSM Process Manager)
Responsible to drive seamless CFS ITSM process governance and management for global clients spanning across varied industry verticals geographies. Lead a team of min 5-10 ITSM process managers
Act as a focal point for the respective process and ensure adherence and compliance to the CFS ITSM process by all teams groups and stakeholders involved
Drive seamless CFS ITSM process governance collaborating with all technical teams groups and stakeholders involved in process execution operations
Facilitate periodic review meetings with client stakeholders to showcase CFS ITSM process performance as per agreed frequency
Collaborate coordinate with customer suppliers third party vendors and escalate as appropriate incase of significant delays SLA breaches etc
Drive continuous service improvements (CSI) initiatives to uplift the process performance and ensure seamless process execution
Generate and publish the ITSM reports dashboards for the respective process with client IT and business stakeholders
Drive innovations to modernize the process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
Responsible to spearhead cross functional services (CFS) IT service management (ITSM) engagements for global clients spanning across varied industry verticals geographies. Lead a team of min 5-10 ITSM process managers
Act as a single point of contact for customers and accountable for seamless delivery operations for CFS ITSM scope of work
Liase with customer internal and external stakeholders to successfully drive transition transformation and steady state (BAU) operations as part of the engagement.
Mandatory
Skills & Relevant Experience
Prior experience in ITSM process governance roles (Core ITSM processes) for global clients
Good knowledge of ITIL 4 practices ITIL V3 process lifecycle operations delivery
Good interpersonal skills and client stakeholder management
Professional
Certifications
ITIL Intermediate Expert Certified
SIAM Foundation
Market leading ITSM product related certifications (if any)
Evaluation
Criteria
Prior experience in ITSM process governance roles operations
Good knowledge on ITIL best practices
Good communication skills stakeholder & vendor management in multi-vendor evironment
Client facing role and collaboration
Key Role & Responsibilities
(SIAM Lead Offshore SIAM Delivery-Focused / Tactical and Operational Role)
Liase with onsite SIAM lead internal and external stakeholders to successfully SIAM transformations steady state (BAU) operations as part of the engagement SIAM services in scope
Manage SIAM BAU team process managers to drive operational execution across all SIAM functions services in scope
Collaborate coordinate with all teams third party vendors and escalate as appropriate in case of significant delays SLA breaches etc
Generate and publish SIAM reports dashboards for the in scope SIAM process with client IT and business stakeholders as per agreed frequency
Establish weekly cadence schedule and conduct service level review and governance meetings with key client stakeholders
Spearhead implementation innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
Ensure that the client is periodically updated informed on latest technology trends product and platform details liaising with internal teams stakeholders for seamless adoption and implementation
Account mining proactively identify and explore upstream downstream new business opportunities within the client management and add revenue growth.
Mandatory
Skills & Relevant Experience
Prior experience in leading SIAM engagements delivery for global clients industry-agnostic
Good knowledge of SIAM governance framework operating model
Good interpersonal skills and client stakeholder management
Professional
Certifications
SIAM Foundation Professional Certified
ITIL V3 Expert Certified
Market leading ITSM product related certifications (if any)
Evaluation
Criteria
Prior experience in SIAM process governance roles BAU operations
Good knowledge on SIAM best practices
Good communication skills stakeholder & vendor management in multi-vendor environment
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