SR. ServiceNow ITSM Developer

Position Description
Company Profile:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: ServiceNow Developer
Position: Senior Systems Engineer
Experience: 5 yrs
Category: IT Infrastructure
Job location: Bangalore Chennai and Hyderabad
Position ID: J0726-0591
Employment Type: Full Time

Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience.

Job Description:


Key Responsibilities

A skilled and experienced ServiceNow Developer/Architect to design implement and optimize solutions across multiple ServiceNow modules including IT Service Management (ITSM) IT Operations Management (ITOM) Human Resources Service Delivery (HRSD) Governance Risk and Compliance (GRC) Configuration Management Database (CMDB) Software Asset Management (SAM) Hardware Asset Management (HAM) Generative AI (Gen AI) and system integrations. This role requires a deep understanding of ServiceNow capabilities best practices and customization to align with business requirements and drive digital transformation. knowledge on Nuvolo.
Key Responsibilities:

We are looking for an experienced ServiceNow professional with strong expertise in the Common Service Data Model (CSDM) to lead the design implementation and optimization of our service data architecture within the ServiceNow CMDB.
The ideal candidate will have deep knowledge of CSDM best practices CMDB data modeling ITOM (Discovery Service Mapping) and strong analytical skills to ensure alignment between business services applications and technical infrastructure

5 years in ServiceNow (with hands-on CMDB Discovery and CSDM experience)


Qualifications:

. Education: Bachelors degree in Computer Science Information Systems or related field.
. Experience: 4- 7 years of experience in ServiceNow Solution design implementation development and administration with a deep understanding of multiple modules.
. Certifications: Preferred certifications include ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist (for ITSM ITOM HRSD GRC) and experience with Integration Hub.
. Technical Skills: Proficiency in JavaScript ServiceNow Scripting Flow Designer REST/SOAP and API integrations. Worked on solution designs
. Soft Skills: Strong analytical problem-solving and communication skills; ability to work collaboratively with cross-functional teams and stakeholders. Worked with client senior management.

Additional Requirements:

. experience in ServiceNow customizations workflow automation and performance optimization.
. Familiarity with Agile methodologies and DevOps practices.
. Strong understanding of ITIL practices and frameworks particularly for ITSM and ITOM modules.
. Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies

#LI-SA2

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

• Communication
• ServiceNow
• ServiceNow Cert App Developer
• ServiceNow Development
• ServiceNow implementation
• ServiceNow IT Service Mngt

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.