ServiceNow ITSM Architect

ServiceNow ITSM Architect - Job Description

Job Title: ServiceNow ITSM Architect
Experience: 10 Years
Location: Pan India

Job Summary

We are looking for an experienced ServiceNow ITSM Architect to design architect and deliver scalable ServiceNow solutions across IT Service Management. The ideal candidate should have strong expertise in ITSM modules ServiceNow architecture integrations platform design and technical leadership.

Key Responsibilities

• Lead the architecture design and implementation of ServiceNow ITSM solutions.
• Provide technical leadership across Incident Problem Change Request Knowledge and Service Catalog modules.
• Define scalable and maintainable ServiceNow architecture aligned with business requirements.
• Design and implement integrations using REST SOAP IntegrationHub MID Server and APIs.
• Develop and review solutions using Flow Designer Business Rules Script Includes Client Scripts UI Policies and ACLs.
• Drive platform best practices governance security performance and upgrade strategies.
• Lead technical discussions with business stakeholders architects and development teams.
• Review technical designs code integrations and overall solution quality.
• Troubleshoot complex platform and integration issues.
• Support ServiceNow implementation migration and enhancement projects.
• Mentor ServiceNow developers and ensure adherence to development standards.
• Participate in architecture reviews and contribute to technical roadmaps.

Required Skills

• 8 years of experience in ServiceNow development and architecture.
• Strong hands-on experience with ServiceNow ITSM.
• Expertise in Incident Problem Change Request Management Knowledge Management and Service Catalog.
• Strong knowledge of ServiceNow platform architecture and data model.
• Experience with Flow Designer IntegrationHub Business Rules Script Includes Client Scripts UI Policies and ACLs.
• Strong experience in REST/SOAP integrations MID Server and web services.
• Knowledge of JavaScript and Glide scripting.
• Experience with CMDB and ITOM is preferred.
• Strong understanding of ServiceNow upgrade performance security and governance best practices.
• Experience working in Agile/Scrum environments.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS - ITSM
• CIS - Discovery / ITOM (Preferred)
• ServiceNow Certified Technical Architect (CTA) (Good to have)

Required Skills:

ITSMDEVOPSSOAPSAPAGILE/SCRUMCI/CDGLIDE APIJAVASCRIPT