ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping)

Greetings from Maneva!

Job Description

Job Title - ServiceNow Developer - ITSM & ITOM (Discovery CMDB Service Mapping)

Location - PAN India

Experience - 7 - 10 years

Notice - Immediate to 30 days

Requirements:

Role Summary

• We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery CMDB and Service Mapping.
• The role involves designing and implementing end-to-end service management and operations solutions ensuring visibility reliability and automation across enterprise IT infrastructure.
• The candidate will play a key role in CMDB governance service mapping and integration of monitoring tools for proactive operations.

Key Responsibilities

• Design and develop ITSM modules (Incident Problem Change Request Service Catalog)
• Implement and manage ITOM modules including Discovery CMDB and Service Mapping
• Configure and maintain Discovery schedules probes sensors and patterns
• Develop and maintain CMDB data model relationships and governance policies
• Implement Service Mapping (top-down and tag-based approaches)
• Integrate monitoring/event tools with ServiceNow (Event Management)
• Develop automation using Flow Designer and Integration Hub
• Customize workflows UI policies and business rules
• Perform data reconciliation and CMDB health improvements
• Support testing upgrades and production issues
• Collaborate with architects stakeholders and infrastructure teams

Required Skills & Qualifications

• Strong experience in ITSM development
• Hands-on expertise in ITOM (Discovery CMDB Service Mapping)
• Strong understanding of CMDB data model and CSDM framework
• Experience in configuring probes sensors and discovery patterns
• Proficiency in JavaScript Glide APIs Flow Designer
• Experience with REST/SOAP integrations and MID Server
• Knowledge of ITIL processes and service lifecycle

Preferred Skills

• Experience with Event Management and AIOps
• Exposure to cloud discovery (AWS Azure GCP)
• Knowledge of Performance Analytics and dashboards
• DevOps and CI/CD integration experience
• Understanding of infrastructure monitoring tools (Dynatrace SolarWinds etc.)

Certifications

• ServiceNow Certified System Administrator (CSA) - Mandatory
• Certified Implementation Specialist - ITSM - Preferred
• Certified Implementation Specialist - ITOM - Mandatory
• ServiceNow Certified Application Developer (CAD) - Good to have

Prerequisites

• Bachelors degree in Computer Science / IT or related field
• 5-8 years of ServiceNow development experience
• Minimum 3 years of ITOM (Discovery/CMDB/Service Mapping) experience
• Strong understanding of enterprise IT infrastructure
• Experience working in Agile environments.

Soft Skills

• Strong analytical and skills
• Excellent communication and stakeholder management
• Ability to work in cross-functional teams
• Proactive and solution-oriented mindset.

If you are excited to grab this opportunity please apply directly or share your CV atand