Senior Facility Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Overview

The Facility Manager Soft Services (Center of Excellence) is responsible for leading standardizing and continuously enhancing soft services delivery across the portfolio. This role goes beyond day-to-day operations and focuses on data-driven insights market intelligence innovation and best-practice development to elevate service quality efficiency and user experience.

Key Responsibilities

Soft Services Leadership

• Manage and oversee soft services including housekeeping cleaning pest control waste management landscaping front office and other site support services.
• Ensure consistent service delivery aligned with CoE standards SLAs KPIs and compliance requirements.
• Drive service excellence safety and customer satisfaction across locations.

Center of Excellence (CoE) Responsibilities

• Develop document and implement standardized processes SOPs and benchmarks for soft services.
• Act as a subject matter expert supporting sites with audits reviews and performance improvement plans.
• Support onboarding and capability-building initiatives for soft services teams.

Data Analytics & Market Research

• Analyze operational data service metrics and cost models to identify trends gaps and improvement opportunities.
• Develop dashboards and reports to track performance productivity and service quality.
• Conduct market research on vendors technologies pricing benchmarks and emerging soft services practices.

Innovation & Continuous Improvement

• Identify and drive innovative solutions in soft services including new service models automation digitization and sustainability initiatives.
• Pilot and scale new ideas tools and technologies to improve efficiency quality and user experience.
• Collaborate with internal and external stakeholders to implement innovation programs.

Stakeholder & Communication Management

• Maintain strong communication with clients internal teams vendors and leadership.
• Present insights recommendations and performance updates clearly and confidently.
• Support change management initiatives through effective communication and engagement.

Vendor & Compliance Management

• Manage vendor performance contract compliance and service optimization.
• Ensure adherence to statutory safety and environmental requirements.
• Support audits and ensure corrective and preventive actions are implemented.

Key Skills & Competencies

• Strong expertise in soft services operations and facility management.
• High proficiency in data analytics reporting and interpretation of operational metrics.
• Ability to conduct structured market research and benchmarking.
• Proven capability to drive innovation and continuous improvement in soft services.
• Excellent verbal and written communication skills.
• Strong stakeholder management and presentation skills.
• Analytical detail-oriented and solution-focused mindset.
• Ability to work in a CoE or strategic role supporting multiple sites.

Qualifications & Experience

• Bachelors degree in Facility Management Hospitality Business Administration or a related field.
• 812 years of experience in soft services facility management with exposure to regional or portfolio-level roles preferred.
• Experience in a Center of Excellence transformation or process excellence role is an advantage.
• Working knowledge of FM technologies dashboards and reporting tools.

Success Measures

• Improved service consistency and performance across sites.
• Actionable insights generated through data analytics and market research.
• Successful implementation of innovative soft services solutions.
• High stakeholder satisfaction and effective communication.
• Measurable cost optimization and service quality improvements.

This role is critical to building a future-ready data-driven and innovative soft services ecosystem through the Center of Excellence.

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.