Assistant Outlet Manager Food & Beverage

Prime Function

• Responsible for the overall supervision planning coordination and efficient operation of the assigned Food & Beverage outlet.
• Ensure exceptional guest satisfaction by maintaining the highest standards of service quality and hospitality in line with Novotel Lucknow and Accor standards.
• Establish and maintain seamless coordination and cooperation with all hotel departments to ensure smooth operations productivity and an enhanced guest experience.
• Monitor the daily operations of the outlet to ensure efficient service flow and operational excellence.
• Ensure compliance with all company policies statutory regulations hygiene standards and health & safety requirements.
• Promptly report any matter affecting guest satisfaction operational efficiency safety or the interests of the hotel to the Management.

Key Responsibilities

Food & Beverage Operations

• Plan organize and oversee the day-to-day operations of the assigned outlet.
• Ensure all food and beverage service standards are consistently maintained.
• Monitor guest feedback and take proactive measures to enhance guest satisfaction.
• Coordinate with the Kitchen team to ensure timely and efficient service.
• Ensure compliance with hygiene sanitation and food safety standards in accordance with HACCP and company guidelines.

People Management

• Lead motivate coach and develop the outlet team to achieve operational excellence.
• Ensure all team members are trained in service standards safety procedures and brand requirements.
• Conduct regular team briefings and provide continuous performance feedback.
• Foster teamwork and maintain a positive and productive work environment.
• Ensure team members adhere to the companys grooming uniform and hygiene standards.

Financial Management

• Assist the F&B Manager in preparing the annual budget for the assigned outlet.
• Monitor revenue expenses and profitability of the outlet.
• Control operating costs through effective inventory management menu costing and waste reduction.
• Ensure accurate billing cash handling and compliance with financial procedures.

Operational Management

• Ensure smooth and efficient daily operations of the outlet while maintaining service excellence.
• Supervise service standards cleanliness maintenance and overall presentation of the outlet.
• Support the F&B Manager in planning and executing promotions special events and food festivals to increase outlet revenue.
• Monitor stock levels and coordinate with Stores and Purchase to ensure uninterrupted operations.
• Ensure compliance with all legal statutory and company policies related to food & beverage operations.
• Address guest concerns and complaints promptly ensuring timely resolution and guest satisfaction.
• Continuously identify opportunities to improve operational efficiency guest experience and service quality.
• Perform any additional duties assigned by the Food & Beverage Manager or the Management.

Qualifications :

Qualifications

• Diploma/Degree in Hotel Management Hospitality Management or a related field.
• Strong knowledge of Food & Beverage operations guest service restaurant management and hospitality standards.
• Excellent leadership communication problem-solving and team management skills.

Experience

• Minimum 35 years of experience in Food & Beverage operations with at least 12 years in a supervisory or managerial role in a reputed hotel resort or upscale restaurant.
• Experience in managing restaurant operations guest relations team leadership and revenue optimization is preferred.

Remote Work :

No

Employment Type :

Full-time