Technical Sales Support Manager Spirits

The role

We are seeking a Technical Sales Support Manager Spirits to join our team as a technical expert and business enabler. You will be the go-to technical authority for our sales teams and customers combining deep spirits production expertise with exceptional communication and relationship-building skills.

Expected location:  India Japan Greater China or Taiwan etc.

Key Responsibilities are:
-    Technical Leadership: Maintain and develop the technical knowledge of regional sales teams through training presentations and expert guidance on yeast fermentation and spirits production applications.
-    Customer Support: Deliver technical presentations troubleshoot production challenges support pilot trials and provide product training to beverage producers.
-    Expert Leadership: Represent Fermentis at industry conferences trade shows and technical forums. Contribute to industry publications and participate in knowledge-sharing initiatives.
-    Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs) industry associations and recognized institutions within the spirits sector.
-    Project Coordination: Manage technical projects and trials between Fermentis and customers/partners working closely with R&D and the Fermentis Academy.
-    Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving.
-    Knowledge Management: Maintain and disseminate technical resources FAQs and best practices to the sales team.

Qualifications :

Essential Requirements:
-    5 years of professional experience in spirits production (whisky rum gin vodka brandy or neutral spirits)
-    Strong understanding of distillation processes with hands-on experience in spirits production preferred
-    Excellent communication skills: Ability to deliver technical presentations train sales teams and engage with customers at all levels
-    Problem-solving mindset: Experience in troubleshooting production challenges supporting quality investigations and managing pilot trials
-    Self-motivated and independent: Comfortable managing projects autonomously and thriving in a travel-intensive role
-    Networking capability: Proven ability to build relationships with industry professionals KOLs and technical communities
-    Based in or willing to relocate to: India (preferred) Japan Greater China or Taiwan with valid working rights

Additional qualifications:
-    Formal qualification or certification in distilling/spirits production from a recognized institution
-    Hands-on experience with multiple spirit types
-    Knowledge of fermentation science and yeast applications in spirits production
-    Previous experience in technical support or customer-facing technical role
-    Familiarity with spirits industry regulations and quality standards

Additional Information :

Travel: This role requires significant regional travel (40%) across the region. Southeast Asia and South Asia (primary); Greater China Japan-Korea and ANZ (support) with occasional international travel to industry events.

Remote Work :

No

Employment Type :

Full-time