Program Manager II, Program Manager II, Shared Services

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. WW Selling Partner Support (SPS) is focused on making Amazon the safest and most trusted company on earth for customers brands and selling partners and the best place to build a successful business.

Selling Partner Support (SPS) Finance team is looking for a Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools systems and processes that empower the accurate prediction measurement and reporting of demand forecasting productivity headcount capacity and workforce compliance/ this role you will experience a wide range of problem-solving situations strategic to real-time requiring extensive use of data collection and analysis. You will be responsible for the long-term product strategy and product integration which are on the teams roadmap. You will drive quarterly business reviews across SPS to promote FPRs work increase stakeholder engagement onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements research new algorithms and innovations in the field of data science and machine learning build conceptual and shadow design of the final product and plan for product implementation.


Key job responsibilities
Develop strong relationships and partnerships with internal and external SPS customers.
Fully define project scope and deliverables; stakeholders & project resources; gather analyze and prioritize customer and program requirements
Document constraints dependencies and assumptions
Define project success measures timelines and milestones; drive project schedules and manage implementation of the tool or process
Clearly communicate goals roles responsibilities and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities
Create & maintain project documentation such as project plans functional requirements and specifications gap and dependency analyses risk analyses project briefs and periodic reports
Engage directly with key resources to proactively identify analyze and creatively solve initiative blockers
Drive a rigorous and proactive cadence of analysis and reporting keeping stakeholders well informed and engaged in key decisions
Develop and manage plans and roadmaps that successfully deliver promised results
Develop metrics to measure and ensure solution effectiveness
Remove obstacles and work towards consensus
Deliver projects with documented process workflows data maps standards & guidelines and sustainment plan
Manage difficult and/or cross-functional projects/goals. Define program requirements and drive team(s)/partners to meet goals. Accelerate progress by driving timely decisions. Able to spot risks ask the right questions. Clears blockers escalates appropriately. Makes trade-offs: time vs. quality vs. resources.
Improves project and process efficiency. Optimizes cross-team processes that improve team efficacy and delivery.
You will be responsible for modeling forecasting problems discovering insights and identifying opportunities. You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyse forecast variances identify opportunities to improve operational efficiencies and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.


About the team
Selling Partner Support (SPS) provides services and solutions aimed at protecting our customers from fraud counterfeit and abuse as well as empowering providing worldclass support and building loyalty with Amazons millions of selling partners.
Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists Business Intelligence Engineers Business Analysts and Program Managers.


- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

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